BL Companies | Client Care Orientation

Rite Aid Program BL Companies has been a longtime partner of Rite Aid on several programs over the years such as; new store development, corporate environmental management and sale/leaseback support. Several years ago, Rite Aid decided to initiate an aggressive remodel program across their organization. They hired an internal team of Construction Managers to facilitate these projects, many who were not familiar with Rite Aid’s standards or procedures. During this potentially chaotic time, BL reached out to the East Coast Director of Remodels and offered support and expertise to his inexperienced team. ( Build Relationships ) • As the program accelerated BL utilized several client care competencies to ensure continued success, for example: • BL employee owners visited completed projects and conducted workshops with Rite Aid personnel to be sure they JOINTLY fully understood the project scopes. ( Act Professionally ) • We also proactively researched permitting requirements for the many of the identified markets (Philadelphia, Baltimore, Pittsburgh) to ensure our Rite Aid partners were educated as to the expected timelines. ( Be a Team Player ) • The BL team spent time with Rite Aid project managers during semi-annual workshops to ensure that expectations were being met and changes were being communicated. These workshops often included a “social” event to strengthen team bonding. ( Be a Team Player, Build Relationships )

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