BL Companies | Employee Handbook | 2022

We build enduring relationships with our clients, business partners and communities by providing creative solutions and delivering exceptional service.

CLIENTS AND BUSINESS PARTNERS BL Companies has grown to become a leading firm sought after for our quality, creativity and expertise in producing successful project outcomes. BL Companies is dedicated to total client satisfaction. As an employee-owned Company, BL advocates a team approach and strives to formulate long- lasting relationships with its clients and business partners. BL believes there is no limit to what a team can do when working in a true partnership. Supplying clients with creative solutions based on a collaborative process assures a result that is greater than the sum of its parts. Clients and business partners have come to expect timely and effective communications from BL Companies. Employee Owners should be vigilant in returning client calls or correspondence in a timely manner and be proactive in providing on-going project communications. BL’s client care is a competitive advantage for the Company. BL’s business is 70% to 80% repeat business. Technology has changed client’s expectations of what is timely response. BL continues to deploy technology (e.g., DROIDS, MiFis) to assist in that communication.

BL has a repeat client base of 85%! Let’s keep it that way by following our standards of client care.

50 Employee Handbook BL Companies