Business Development Playbook

additional scope items are performed, and following up with the client on Accounts Receivable, and securing change orders before additional scope items are performed. The PMs should ALSO ask about additional opportunities with the clients. The PMs must advise the RM on any substantive issues with the project, especially those relating to schedule and project financials. The PMs can ask the RMs for assistance in communicating with the clients, but the core responsibilities of the PMs (as outlined in our Job Descriptions, PM Manual and training programs) remain those of the PMs, not the RM.

The most important thing in communication is hearing what isn’t said. Peter Drucker

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Business Development Playbook