LeadershipResourcesGuide

Cohort Meeting 1

Focus: Reinforce all new skills • Review active listening (5 mins)

o Physical attending o Verbal attending o Asking questions • Tell people this meeting provides an opportunity to practice active listening • Discuss progress on SMART goals (45-50 mins) o Group SMARTen goals as needed • Deliberately invite people to practice Active Listening (throughout) o “Can you paraphrase what you just heard and check for understanding?” • Assignment (5-10 mins) o Find two times when you can practice active listening between now and next meeting o Review when active listening is valuable  Not something to do all the time necessarily  Almost certainly good to do more than you currently do  Moments of heightened emotion or conflict  Raise our awareness of when someone has something about which they want to be heard  With customers

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