LeadershipResourcesGuide

Cohort Meeting 7 (cont’d)

• Emotional Bank Account-amount of trust that’s been built up in a relationship (courtesy, kindness, honesty, keeping commitments). You can build up an emotional reserve that survives mistakes by others. When the trust account is high, communication is easy, instant and effective. Trust level is eroded by over-reacting, ignoring, being dishonest, not keeping commitments. • What are the six major deposits to the Emotional Bank Account? Ask people to give examples. ͳͳ Understanding the individual ͳͳ Attending to the little things

ͳͳ Keeping commitments ͳͳ Clarifying expectations ͳͳ Showing personal integrity ͳͳ Apologizing sincerely when you make a withdrawal

Homework Assignment • Listen to Habit 1 and Habit 2 through Mission Statement (Track 1-33 through Track 2-16; approximately 40 minutes). Next meeting will have a focus on personal mission and BL Mission and Vision.

• After listening to the above, select a problem from your work or personal life that is frustrating to you. Identify the first step you can take in your circle of Influence to solve it and take the next step.