LeadershipResourcesGuide

Cohort Meeting 3

Focus: Feedback Skills • Debrief real-life feedback engagements (20 mins) o As much as possible, ask them to share exactly what was said in the exchanges o Probe for  What worked?  What was hard or didn’t work?

 What was the outcome?  Could you do it again?  How might you do it differently? o Expect questions/comments about…

 “This didn’t feel natural.” “I understand. Over time, we want you to adapt the model for yourself and make it your own. But for now, it’s really important to stick to the model to be sure you’re adhering to best practices.”  “It didn’t change anything!” “That’s not necessarily the point. Your goal is to give your partner information (the gift of information) about his/ her behavior and the impact so they can choose how to use it. There’s only so much you can control. If you gave the feedback clearly and you followed the model and you used good judgment (measured your emotions and gave feedback at the right time, measured the other person’s emotions and gave feedback at the right time, gave feedback as a gift rather than as a weapon) then you did your job.” • Review feedback guidelines as needed (5 mins) o Purpose: gift of information (not a weapon, not a punishment, not a place to vent) o Best practices  Describe specific behavior  Describe impact  Describe the behavior you would like to see o Format for giving/receiving • Fast Feedback #1 (15-20 mins)

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