The Owners' Manual | Issue 21 | Spring/Summer 2021

IT

Working from Home Managing Remote Connectivity and Remote Desktop Please coordinate and contact anyone in the IT Department for issues pertaining to any of the items outlined below.

TIP Managing Remote Connections Quick VPN connection reminders 1. Have your cell phone ready for the MFA notification. 2. Double-click on the green Forticlient shield in your lower right taskbar. 3. Select your BL Office OR the closest BL Office to you from the dropdown (or SSLVPN if required). 4. Enter your Username {NOT YOUR EMAIL} and Password. 5. Look for the One Protect Notification on your cell phone as you will not be prompted to look for it. 6. If you receive the notification, pick Allow connection. If the notification does not appear within 5-10 seconds, you should restart your cell phone, close out of the Forticlient and then try again.

Connectivity Issues: 1. If you have trouble with a particular office, you can select another office from the dropdown. 2. If you have trouble with all offices that you select, then you may want to reset your modem/gateway at home and start the process over. Quick VPN Disconnect reminders 1. Double click on the GREEN SHIELD in your lower right taskbar to access the FORTICLIENT application console. 2. Select Disconnect from {BL OFFICE}.