The Owners' Manual | Issue 21 | Spring/Summer 2021

Remote Desktop Reminders 1. Restart the remote computer at the end

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of your workday by picking Restart from the Windows 10 start menu on the remote computer. This will return the computer to its best performance. Closing the REMOTE DESKTOP CONNECTION will not restart the computer, it leaves the session running. 2. If you have 2 screens while remote, you can get dual screen support if you are not already doing so. You will need to set the option before connecting with Remote Desktop a. Lower left à Select “SHOW OPTIONS” b. Select the Display tab c. Check “Use all my monitors for the remote session” d. Select the GENERAL tab e. Enter the machine name {get your machine name}.blcompanies.com

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BL Intranet: Remote users** 1. Have your cell phone ready for the MFA notification 2. Launch Microsoft Edge {this should default to the BL Intranet} a. You can also browse to www.BLCompanies.com b. Select CONTACT and then EMPLOYEE PORTAL

3. Login with your Email & Password 4. You will be prompted to look for ONE PROTECT on your phone a. If the notification does not appear within 5-10 seconds, you should restart your cell phone, close out of the Forticlient and then try again. 5. If you receive the notification, pick Allow connection **These steps are not required on a BL computer when you are in a BL Office** Definitions: MFA = Multi Factor Authentication. Additional required security to protect your accounts from being accessed or hijacked without your permission or knowledge. VPN = Virtual Private Network. Allows you to securely connect to the BL Network remotely SSLVPN = Secure Sockets Layer Virtual Private Network. Some Internet Providers only allow this type of connection. issue 21 // 15